ePal
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FAQs
Speaking
1. What is an accent?
2. Why do foreign speakers have trouble pronouncing certain sounds?
3. Are some sounds harder to pronounce than others?
4. What does it take for me to speak like a native speaker?
5. Can Pronunciation Patterns help me improve my English pronunciation?
6. Should I get rid of my accent?
7. How can Pronunciation Patterns help me improve my English pronunciation?
8. Can I speak like an American or get rid of my accent in a month as claimed by other accent reduction products?
9. Why is learning spoken English so hard?
10. Can Pronunciation Patterns help me speak English like Americans?
11. Can Pronunciation Patterns help me eliminate my accent completely?
Listening
12. How can I improve my listening?
13. Can Pronunciation Patterns help hearing impaired persons improve their hearing?
14. Why can't I hear Americans say the article a, an, and the?
15. Why are there so many different pronunciations for one English word?
16. Why do I feel Americans speak so differently from me?
Reading
17. Can I use Pronunciation Patterns to help my children learn phonics?
18. Why should I use Pronunciation Patterns to learn or teach phonics instead of other software?
19. Can Pronunciation Patterns help adults improve their reading skills?
Sales
20. Which Pronunciation Patterns edition should I purchase?
21. Can I install Pronunciation Patterns on my personal computer as well as my company's computer?
22. I have read the reviews on Amazon.com. How do I know they are written by your paying customers?
23. I find Pronunciation Patterns too expensive for me to purchase because I am a student, could you offer me some discount?
24. I am a beginner, should I purchase your software to help me learn English?
25. Why should I purchase your product over another similar product?
26. What is your return and refund policy?
27. How long will I receive my CD?
28. I see that the demo is from the Network edition 5.0. Do you have a demo version for the Professional 3.0 or 4.2 editions?

29. Has Pronunciation Patterns been used by institutions or schools in a group setting?
30. What is the difference between the Network CD edition and the Network online subscription edition?
31. What does the online membership include?
32. Will Pronunciation Patterns expire after one year?
33. I would like to purchase Pronunciation Patterns but I do not have a credit card. What should I do?
34. I am afraid of shopping software online. How can you make me feel safe about purchasing Pronunciation Patterns?
35. Can I run Pronunciation Patterns on my Macintosh computer?
Technical
36. Does Pronunciation Patterns have speech recognition to check whether I pronounce words correctly?
37. Can I contact you through phone if I have any questions?
38. Can I just purchase the online membership?
39. I get this "Class not registered" error message when I run Pronunciation Patterns, what should I do?
40. When I play some words such as at, bake, cake, in your program, I can not hear the ending consonant, the 't' sound and the 'k' sound. How could I fix this?
41. I got malware on my machine, can you help me get rid of the malware?
42. I can't run your CD on Vista and Windows 7. Is Pronunciation Patterns compatible with Windows Vista and 7?
43. When I run Pronunciation Patterns, it says that I miss borland.dll?

If you have any other questions, please feel free to contact us.